Service Business Development Center (BDC) Representative

Job overview

The Service Business Development Center (BDC) Representative role is onsite in Indianapolis, IN, and compensation is not specified. Ed Martin Acura's service team uses this role to book appointments from incoming customer inquiries. The representative responds to customer contacts, follows up on leads, and directs customers to dealership resources. The role supports service appointment volume and customer experience through timely communication and daily CRM tracking.

What you'll do

• Answer customer calls and establish follow-up for service appointments
• respond to internet, phone, and live chat inquiries using email, scripts, and templates
• provide initial product information and direct customers to dealership resources
• present initial financing options based on customer needs
• follow up with leads not ready to book or who miss appointments
• participate in team and process development sessions
• use the CRM tracking system daily.

What we're looking for

Skills & competencies

service bdc representative

appointment scheduling

customer calls

live chat

lead follow-up

crm tracking

customer service

dealership

indianapolis in

ed martin acura

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid vacation, 401(k) match, paid training and ongoing development, medical, dental, vision, and life insurance, flexible work schedules, employee discounts, growth opportunities, and health and wellness benefits.

Why this role

The posting seeks at least one previous customer service role and strong computer skills; a valid driver's license is required.

About the employer

Ed Martin Acura is hiring for this role. Industry: All Other Automotive Repair and Maintenance. Sector: 81.