Assistant Director of Front Office

Job overview

The Assistant Director of Front Office role is onsite in Chicago, IL; compensation is not specified. The Peninsula Chicago is a luxury Five-Star, Five-Diamond property focused on guest service. The assistant director helps ensure effective Front Office operations, consistent staff performance, and adherence to Peninsula and Forbes standards. By coordinating handovers and communication across departments, the role supports an efficient, guest-centered hotel experience.

What you'll do

• Oversee proper operation of Front Office responsibilities
• ensure the team understands and follows Peninsula and Forbes standards
• maintain consistent staff performance
• communicate with departments to support guest experience
• ensure compliance with Head Office database requirements
• support efficient team operations and handovers.

What we're looking for

Skills & competencies

assistant director

front office

chicago il

the peninsula chicago

luxury hotel

guest service

front office operations

forbes standards

pms/opera

leadership experience

Work arrangement

• Weekend coverage required

Benefits & perks

• Vacation and paid holidays
• Chicago paid sick and leave days
• employee meals
• discounted parking, hotel stays, restaurant, and spa services
• medical, dental, and vision coverage
• life and disability insurance
• retirement plan with company match.

Why this role

The posting seeks at least four years of Front Office leadership experience, ideally in a luxury property; knowledge of PMS/Opera is noted.

About the employer

The Peninsula Chicago is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.