Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Kansas City, MO, and pays $18–$20 per hour. Mechanix Wear develops protective gloves for workers in industries including vehicle mechanics, law enforcement, military, trades, and construction. The representative serves as a customer contact, responds to inquiries, handles incoming calls and orders, verifies pricing and stock, provides order tracking, and assists with returns, exchanges, and warranty issues while supporting the company’s quality objectives.

What you'll do

• Respond to customer contacts promptly and professionally
• handle high-volume incoming calls and route them appropriately
• oversee mail, packages, and couriers
• enter orders
• verify pricing, advise on stock levels, and provide order tracking
• handle exchanges, returns, and warranty issues
• support quality objectives and customer satisfaction.

What we're looking for

Skills & competencies

customer service representative

kansas city mo

mechanix wear

customer support

incoming calls

order entry

order tracking

returns and exchanges

warranty support

protective gloves

$18–$20/hour

Work arrangement

• Weekend coverage required

About the employer

Mechanix Wear is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.