Call Center Agent

Job overview

The Call Center Agent role is onsite in Springville, UT. Compensation is not specified. The entry-level position supports Sisel International's customer service operations by responding to questions and issues about company products, services, and orders. The agent handles inbound contacts and some outbound calls, using standard scripts and procedures to provide courteous assistance, resolve routine issues, and refer questions beyond their knowledge to a lead or manager. The role helps maintain customer service and support sales outreach.

What you'll do

• Handle incoming calls, emails, orders, and complaints
• answer questions about company products and services using standard scripts and procedures
• investigate and resolve issues professionally and promptly
• refer unclear or complex questions to a lead, senior agent, supervisor, or Customer Service Manager
• interact courteously and respectfully
• maintain a clean and safe work area
• make outbound calls to generate sales and inform customers about new products and events.

What we're looking for

Skills & competencies

call center agent

customer service

inbound calls

email support

order support

complaint resolution

outbound calls

sales outreach

microsoft office

springville ut

sisel international

entry-level position

Work arrangement

• Weekend coverage required

Why this role

Entry-level position; high school diploma or GED and at least one year of call center experience, or an equivalent combination, is described as desirable.

About the employer

Sisel International, LLC is hiring for this role. Industry: Toilet Preparation Manufacturing. Sector: 32.