Customer Service Manager

Job overview

The Customer Service Manager role is onsite in Landisville, PA. Compensation is $40,000–$50,000 per year. The role supports the customer service team at Matt Jacob’s State Farm agency. The manager oversees daily service operations and helps maintain strong customer relationships by setting service procedures, resolving escalated issues, and training representatives. The position contributes to the agency’s service quality and community relationships.

What you'll do

• Oversee the customer service team and daily operations
• develop and implement customer service policies and procedures
• handle escalated customer complaints and issues
• train and mentor customer service representatives.

What we're looking for

Skills & competencies

customer service manager

state farm agent

customer service

team leadership

daily operations

customer complaints

policy and procedure development

training and mentoring

landisville pa

$40k–$50k per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus
• competitive salary
• advancement opportunity
• paid time off
• training and development
• flexible schedule
• free food and snacks
• health insurance.

Why this role

Spanish-speaking skills are a plus but are not required.

About the employer

Matt Jacob - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.