Customer Solutions Specialist

Job overview

Customer Solutions Specialist is an onsite role in Salem, CT. Compensation is $21–$24 per hour. Chelsea Groton Bank’s customer solutions specialists help customers pursue financial goals through banking services and product guidance. The specialist handles banking transactions and customer service while identifying needs and recommending consumer and business solutions. The role also supports community engagement, business development, and branch operations, with expertise in small business, technology, and consumer lending.

What you'll do

• Engage with customers and community members
• provide customer service and financial education
• recommend and process consumer and business deposit and credit products
• interview loan applicants and support loan processing
• perform deposits, withdrawals, payments, and other transactions
• assist with account maintenance and digital banking
• balance cash, ATM, and branch transactions
• support staff and branch safety
• adhere to regulatory compliance requirements.

What we're looking for

Skills & competencies

customer solutions specialist

salem ct

chelsea groton bank

banking

customer service

consumer lending

small business

deposit accounts

branch operations

community engagement

$21–$24/hr

on-call capacity

Work arrangement

• Weekend coverage required

Why this role

The role serves in an on-call capacity for ATM and alarm systems; an associate degree or equivalent and 3+ years of relevant experience are required.

About the employer

Chelsea Groton Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.