Fairmont Gold Executive/VIP Lounge Supervisor

Job overview

The Fairmont Gold Executive/VIP Lounge Supervisor position is onsite in Dallas, TX. Compensation is not specified. The role supports the Fairmont Gold department at Fairmont Dallas, an Accor luxury hotel in the Dallas Arts District. The supervisor oversees guest service in the Fairmont Gold department, helping ensure guest satisfaction through concierge support, complaint resolution, check-in and check-out assistance, and coordination with hotel teams. The role also supports staff training, cashiering controls, and daily operational readiness.

What you'll do

• Maintain departmental service standards
• oversee guest service and resolve complaints
• provide concierge information
• support check-in and check-out
• monitor guest requests and communication logs
• maintain guest history and relationships
• monitor cashiering procedures
• coordinate with housekeeping and other departments
• train staff and ensure closing duties are completed.

What we're looking for

Skills & competencies

fairmont gold supervisor

executive/vip lounge

hotel guest services

concierge

guest relations

front office

cashiering

staff training

dallas tx

fairmont

accor

paid time off

medical dental vision

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• medical, dental, and vision insurance
• 401(k)
• complimentary shift meal
• employee hotel discounts
• professional development programs
• overtime eligibility and department incentive programs.

Why this role

Supports the Fairmont Gold guest experience at an iconic hotel with 545 guest rooms and suites and more than 73,000 square feet of meeting space.

About the employer

FAIRMONT is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.