Customer Service Department Manager

Job overview

The Customer Service Department Manager is a full-time, onsite position located in Kenosha, WI. The pay range is $85,000 to $100,000 per year, and this role supports the customer service department at Uline, Inc. This role exists to manage daily activities of customer service departments and empower teams to deliver legendary service. The manager trains Team Leads and evaluates procedures to increase efficiency.

What you'll do

• Train Team Leads to build a high-performing team.
• Manage daily activities of customer service departments.
• Evaluate procedures and identify improvements.
• Review performance reports.
• Resolve escalated customer issues.

What we're looking for

Skills & competencies

full-time

day shift

kenosha wi

uline

department manager

customer service

management

leadership

operations

$85k-$100k/yr

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% employer match starting day one, multiple bonus programs, paid holidays, generous PTO, and tuition assistance.

Why this role

High-level management role with significant earning potential, comprehensive benefits starting day one, and a modern facility.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.