Customer Service Specialist

Job overview

The Customer Service Specialist role is onsite in Green Bay, WI. Compensation is not specified. eShipping provides logistics and transportation management solutions, including transportation management, warehousing, distribution, technology, business intelligence, and financial services. The specialist supports customers’ transportation programs through data entry, shipment processing, follow-up, and service inquiries. The role also coordinates with accounting and account management to address invoicing, claims, reporting, and process needs.

What you'll do

• Enter and maintain shipment and customer data
• respond to internal and external customer inquiries
• tender loads
• create shipping documents
• trace shipments
• assist accounting with invoicing issues and claims payments
• process shipment changes and invoices
• report service failures and customer concerns
• support account management with performance reporting and customer metrics
• and assist with process mapping and improvement.

What we're looking for

Skills & competencies

customer service

logistics

transportation management

shipment processing

load tendering

shipping documents

shipment tracking

invoice support

green bay wi

eshipping

Work arrangement

• Weekend coverage required

About the employer

eShipping, LLC is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.