Dispatcher

Job overview

The Dispatcher role is onsite in Grand Rapids, MI. Compensation is not specified. The position supports Service Professor’s service operations by coordinating technicians, customers, and field leadership throughout the day. The Dispatcher assigns technicians to service calls, monitors schedules and job progress, and makes real-time adjustments to support efficient operations and customer service.

What you'll do

• Assign technicians to service calls
• monitor schedules and job progress
• make real-time adjustments
• resolve client concerns
• communicate with technicians, clients, and department managers
• record service-call results and prepare management summaries
• update customers on technician progress
• participate in training related to sales and dispatching incoming orders.

What we're looking for

Skills & competencies

dispatcher

grand rapids mi

service professor

technician scheduling

service operations

customer communication

dispatch coordination

job progress monitoring

service-call reporting

scheduling experience

home services

Work arrangement

• Weekend coverage required

Benefits & perks

• Health benefits starting day one, dental and vision insurance, subsidized HSA, employer-paid life and disability insurance, 401(k) match, paid time off, employee and family discounts, and on-the-job training.

Why this role

Two years of scheduling experience required; home services experience preferred. Benefits include health coverage starting day one, dental and vision insurance, HSA, life and disability insurance, 401(k) match, paid time off, employee and family discounts, and on-the-job training.

About the employer

Service Professor is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.