Call Center Technical Support Representative

Job overview

The Call Center Technical Support Representative role is onsite in Dallas, TX. Pay is $14.35–$17.35 per hour. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries. The representative provides first-level technical assistance and helps customers resolve hardware, software, and connectivity problems. Clear guidance, accurate documentation, and escalation of unresolved issues support customer satisfaction and effective service delivery.

What you'll do

• Provide first-level technical support by phone, chat, or email
• troubleshoot hardware, software, and connectivity issues
• guide customers through solutions
• document issues and resolutions
• escalate unresolved issues
• maintain product and procedure knowledge
• communicate effectively to support customer satisfaction.

What we're looking for

Skills & competencies

technical support representative

dallas tx

mci careers

full-time

call center

bilingual english-spanish

hardware troubleshooting

software support

connectivity support

customer service

$14.35–$17.35/hr

phone chat email

Work arrangement

• Weekend coverage required

Why this role

English and Spanish fluency and a high school diploma or GED are required; previous technical support or help-desk experience is a plus.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.