Call Center Representative (Hybrid)

Job overview

The Call Center Representative (Hybrid) is an onsite role based in Pensacola, FL, with a transition to a hybrid schedule after initial training. Compensation is not specified for this position, which supports the Jitsu delivery operations team. This role serves as the primary point of contact for recipients, clients, and drivers to ensure high-quality delivery experiences. The representative manages inquiries, resolves issues, and coordinates with field staff to maintain on-time delivery performance.

What you'll do

• Respond to customer, driver, and client inquiries via phone, email, Slack, and chat.
• Escalate issues to appropriate departments.
• Monitor routes and provide instructions to drivers.
• Document all interactions and participate in process improvement projects.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

hybrid

customer support

call center

entry level

temp to hire

bilingual preferred

no degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Not specified

Why this role

Temp to hire with promotion opportunities and potential for hybrid work after training.

About the employer

Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.