Live Answer Representative

Job overview

The Live Answer Representative role is an onsite, full-time position in Charlotte, NC, paying $19.00–$22.30 per hour. Addison Group is recruiting for a contract-to-hire opportunity with a growing healthcare organization. The representative supports patient access by handling high-volume inbound calls, scheduling appointments, processing prescription refill requests, and documenting interactions. The role coordinates with clinical teams on escalated questions and helps patients navigate appointment and results inquiries.

What you'll do

• Handle high-volume inbound calls
• schedule patient appointments
• process prescription refill requests
• manage appointment and results inquiry queues
• assist new patients and coordinate language-line support
• document interactions in real time
• collaborate with clinical staff on escalations.

What we're looking for

Skills & competencies

live answer representative

full-time

charlotte nc

addison group

$19–$22.30/hr

inbound calls

patient scheduling

prescription refills

healthcare customer service

athena emr

language line

medical benefits

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision and 401(k) benefits
• modern office amenities
• Lunch Drop service
• supportive leadership and team-building opportunities.

Why this role

Athena EMR experience is strongly preferred. The posting describes medical, dental, vision, and 401(k) benefits, plus office amenities and team-building opportunities.

About the employer

Addison Group is hiring for this role. Industry: Temporary Help Services. Sector: 56.