Senior Desktop Support Technician

Job overview

The Senior Desktop Support Technician works 100% onsite in Richmond, VA. Pay is $32 per hour. The role supports Virginia Tax employee workstations, laptops, software, and peripherals. The technician troubleshoots and maintains desktop and laptop environments, supports laptop refreshes, and provides user assistance. Reviewing recurring issues and customer feedback helps identify improvements to technical support services.

What you'll do

• Troubleshoot hardware, software, operating system, peripheral, and network issues
• support Windows 11 or higher, Microsoft Office, Outlook, and Microsoft 365
• install, configure, and maintain desktop and laptop hardware and software
• assist with laptop refreshes
• use SCCM/SMS and remote support tools
• troubleshoot drivers and BIOS
• analyze recurring complaints and reports
• gather customer feedback and recommend support improvements
• communicate and collaborate with users and colleagues.

What we're looking for

Skills & competencies

senior desktop support technician

desktop support

windows 11

microsoft 365

sccm/sms

laptop refresh

hardware troubleshooting

richmond va

tomorrow hire

$32/hour

onsite

customer support

full-time

Work arrangement

• Weekend coverage required

Why this role

Onsite from the first day in Richmond. Requires at least 4 years of experience in hardware and software support, troubleshooting, customer communication, and service improvement.

About the employer

TOMORROW HIRE is hiring for this role. Industry: Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs). Sector: 92.