Care Coordination Manager — Veterinary Referral Associates

Job overview

The Care Coordination Manager — Veterinary Referral Associates role is onsite in Gaithersburg, MD, with a full-time rotating schedule of five 8-hour days, primarily 11:00 a.m.–7:00 p.m., and at least one weekend shift per month. Compensation is listed at $30–$35 per hour. Veterinary Referral Associates is a specialty and emergency hospital offering veterinary services and 24/7 emergency care. The manager leads client-facing administrative teams and oversees staffing, training, service standards, workflows, and administrative operations. The role supports an effective client experience and efficient hospital operations while coordinating with clinical teams, doctors, and hospital leadership.

What you'll do

• Lead, coach, and develop administrative teams
• recruit, onboard, and train staff
• conduct performance evaluations
• oversee client experience standards and escalated concerns
• manage administrative schedules and coverage
• improve workflows and procedures
• manage staffing budgets and labor alignment
• oversee billing, collections, and financial reporting
• maintain compliance and documentation accuracy
• coordinate communication across administrative and clinical teams.

What we're looking for

Skills & competencies

care coordination manager

veterinary hospital

client experience

administrative team leadership

specialty and emergency care

rotating shift

gaithersburg md

petvet care centers

$30–$35/hr

weekend shift monthly

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid parental leave
• 401(k) with discretionary contribution
• team member pet discounts
• emotional wellbeing support and 24/7 EAP
• continuing education stipends and career development resources
• relief fund.

Why this role

The schedule includes at least one weekend shift per month and occasional early-morning meetings; the hospital provides 24/7 emergency care.

About the employer

PetVet Care Centers is hiring for this role. Industry: Veterinary Services. Sector: 54.