Call Center Representative

Job overview

Compensation is $16 per hour. The Call Center Representative role is onsite in Columbia, SC, full-time. for the ongoing position; the posting lists $16.00 per hour for the training class running November 2–20, 2026, Monday through Friday, 8:00 a.m.–5:00 p.m. Coordinated Transportation Solutions handles non-emergency transportation reservations and related customer support. The representative serves as a first point of contact, arranging eligible transportation and confirming medical appointments. The role manages high call volumes, follows quality and contractual procedures, documents issues, and supports the call center’s overall performance.

What you'll do

• Take non-emergency transportation reservations
• arrange transportation with vendors
• verify client eligibility and approved facilities
• confirm medical appointments
• handle inbound and outbound calls within performance metrics
• document incidents and complaints
• use telephone, voicemail, and scheduling systems
• work overtime when required
• support call center audits as needed.

What we're looking for

Skills & competencies

call center representative

customer service

transportation reservations

medical appointments

eligibility verification

call handling

scheduling systems

columbia sc

coordinated transportation solutions

full-time

training class

$16/hr training pay

overtime when required

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive, performance-based salary and fringe benefits program
• specific benefits are not detailed.

Why this role

Training class schedule and hourly training pay are specified; overtime may be required.

About the employer

Coordinated Transportation Solutions is hiring for this role. Industry: Special Needs Transportation. Sector: 48.