2027 Client Experience Summer Internship

Job overview

The 2027 Client Experience Summer Internship is fully onsite in Pontiac, MI, Monday through Friday, 40 hours per week, from May 17 through August 6. Compensation is not specified. United Wholesale Mortgage says its work helps make home ownership possible for more Americans. The intern gains exposure to divisions across the Client Experience team and supports analysis, reporting, training materials, and process improvements. The work helps the team strengthen client communications and service by turning customer experience data and business needs into practical recommendations and initiatives.

What you'll do

• Learn about divisions within the Client Experience team
• develop knowledge of company products, services, and technologies
• program speech analytics and build reporting
• audit and analyze CX metrics and client request reports
• build training materials
• improve processes and workflows
• share suggestions
• design and present business initiatives to leadership.

What we're looking for

Skills & competencies

pontiac mi

united wholesale mortgage

client experience

summer internship

2027 program

speech analytics

customer experience metrics

reporting

training materials

process improvement

onsite

monday–friday

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting lists paid volunteer hours, paid training and career development, insurance, 401(k) with employer match, mortgage and area business discounts, fitness facilities, wellness amenities, and food and café options.

Why this role

For students pursuing a relevant bachelor’s degree and graduating in 2027 or 2028; the internship runs May 17–August 6, 40 hours weekly, onsite in Pontiac.

About the employer

United Wholesale Mortgage is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.