Call Center Representative

Job overview

The Call Center Representative role is onsite in Palos Hills, IL. Compensation is not specified. The role supports customer service for A Andi Medical Transportation by responding to customer calls and helping resolve service needs. The representative handles inbound and outbound calls, identifies customer concerns, gathers information, and provides solutions using prepared scripts and customer service practices. The role also documents interactions, attends training, and may upsell products and services when appropriate.

What you'll do

• Receive inbound calls and place outbound calls
• identify reasons for customer calls, collect relevant information, and provide solutions
• use prepared scripts for customer service topics
• upsell products and services when appropriate
• build rapport and customer relationships
• document customer interactions
• attend training to maintain skills and knowledge.

What we're looking for

Skills & competencies

call center representative

palos hills il

a andi medical transportation

inbound calls

outbound calls

customer service

call documentation

prepared scripts

customer relationships

upselling when appropriate

high school diploma or ged

401(k)

paid time off

career growth

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k), paid time off, and career growth opportunities.

Why this role

The posting lists 401(k), paid time off, and career growth opportunities. A high school diploma or GED is required; prior call center or similar experience is preferred.

About the employer

A ANDI MEDICAL TRANSPORTATION INC. is hiring for this role. Industry: Telephone Answering Services. Sector: 56.