Service Manager

Job overview

The Service Manager role is an onsite position in Saint Louis, MO. Compensation is $80,000–$83,000 per year, with incentives also described. The role leads Packard Culligan Water’s Service and Route team and supports customer satisfaction and retention at the St. Louis dealership. The role exists to lead service personnel and route drivers, strengthen workforce capability, and help the dealership meet customer and business goals. Through hands-on leadership, coaching, training, process improvement, and coordination between service and sales, the manager supports reliable customer service and operational performance.

What you'll do

• Resolve service-related problems and approve billing adjustments as necessary
• ensure adequate after-hours response to customer emergencies
• maintain appropriate staffing, workload distribution, and employee skills
• provide training
• set employee performance objectives tied to dealership goals
• maintain plant, fleet, equipment, and inventory
• achieve planned gross margin and revenue targets
• conduct employee and team meetings
• build a team environment
• keep service knowledge and skills current and pursue WQA CWS-I certification.

What we're looking for

Skills & competencies

service manager

service operations

route team

customer satisfaction

team leadership

employee coaching

saint louis mo

packard culligan water

after-hours customer response

revenue targets

wqa cws-i certification

$80k–$83k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• wellness program with incentives
• 401(k) with employer match
• tuition reimbursement and scholarship opportunities
• paid time off and holidays
• training and development.

Why this role

Training and development support is available for people transitioning into the role; the position is based in a newly remodeled facility.

About the employer

Packard Culligan Water is hiring for this role. Industry: Appliance Repair and Maintenance. Sector: 81.