Desktop Technician

Job overview

The Desktop Technician role is onsite five days a week in Owings Mills, MD, with compensation of $20–$23.20 per hour. The technician supports a firmwide device modernization initiative, helping employees transition to modern physical or virtual desktop environments. The role prepares, deploys, and supports end-user devices while maintaining deployment and asset records. Its work helps ensure devices are secure, connected, and ready for employees during refreshes and large-scale rollouts.

What you'll do

• Image, configure, test, and deploy end-user devices for new hires, hardware refreshes, and rollouts
• provide hands-on support during device swaps and peripheral updates
• coordinate reclamation of legacy virtual desktop environments
• troubleshoot Windows 11, VDI, Windows 365, and specialized software deployments
• maintain task and asset tracking records
• validate endpoint security, connectivity, and device readiness.

What we're looking for

Skills & competencies

desktop technician

owings mills md

mondo

windows 11

vdi

windows 365

device deployment

endpoint security

intune

sccm

servicenow

$20–$23.20/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Eligible for health, dental, vision, and 401(k) benefits.

Why this role

Requires 1–2 years of enterprise helpdesk or desktop support experience, Windows 11 imaging and troubleshooting experience, and familiarity with VDI and Windows 365. Intune or SCCM, ServiceNow, Microsoft 365, OneDrive, BitLocker, and Zscaler experience are preferred. Health, dental, vision, and 401(k) benefits eligibility is stated.

About the employer

Mondo is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.