Call Center Technical Support Representative
Employment type
Contract
Work setting
On-site
Location
Las Cruces, NM
Schedule
Day shift
Posted
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Job overview
The Call Center Technical Support Representative role is an onsite position located in Las Cruces, NM. Compensation is not specified in the posting, and this role supports technical troubleshooting. This role exists to provide first-level technical support. The representative contributes to the team by assisting customers with hardware, software, and connectivity issues.
What you'll do
- Provide first-level technical support via phone, chat, or email.
- Troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions.
- Document all technical issues and resolutions.
- Escalate unresolved issues.
What we're looking for
- Skills & competencies
- contractday shiftlas cruces nmtechnical supportit helpdeskmci careersno on-callno degree requiredbilingualonsite
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off, health benefits, retirement savings, and performance incentives.
Why this role
Requires fluency in English and Spanish.
About the employer
MCI Careers is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 1812b764-abb9-4480-aa7a-f71e00240d3b