Senior Customer Operations Manager

Job overview

The Senior Customer Operations Manager is an onsite role based in North Chicago, IL. Compensation is not specified for this position, which supports the Kenosha branch of Uline, Inc., a leading distributor of shipping, industrial, and packaging materials. This role exists to empower the customer service team to minimize order delays and deliver an exceptional customer experience. The manager will oversee backorder and custom drop-ship operations while analyzing department results to drive continuous improvement and vendor performance.

What you'll do

• Manage Backorder and Custom / Drop-Ship operations, focusing on quality, speed and accuracy.
• Guide leaders in analyzing department results for trends and improvement opportunities.
• Track and report gross profit, return, vendor performance and customer feedback metrics.
• Work with other Uline teams to enhance customer service processes and identify new product opportunities.
• Build strong vendor relationships to resolve issues quickly and enhance service quality.

What we're looking for

Skills & competencies

full-time

day shift

north chicago il

uline

customer operations

management

backorder management

vendor relations

onsite

drug-free workplace

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance coverage, 401(k) with 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance.

Why this role

Requires 5+ years of experience in Customer Service or Product Management, including 2+ years in a management role.

About the employer

Uline, Inc. is hiring for this role. Industry: Process, Physical Distribution, and Logistics Consulting Services. Sector: 54.