Technical Support Analyst

Job overview

The Technical Support Analyst role is onsite in Colorado Springs, CO. Pay is $29–$33 per hour, plus a 10% annual target bonus. The position supports end-user technology services at Wings Credit Union, which is part of a merger with Ent Credit Union focused on member service and community impact. The analyst provides Level II technical assistance and maintains secure, reliable end-user systems so employees can work with minimal disruption. The role also supports branch technology needs and collaborates with other technology teams on escalated issues.

What you'll do

• Provide Level II support for hardware, software, networking, audiovisual systems, and peripherals
• manage endpoint vulnerabilities, Active Directory accounts, application packages, patches, and scripts
• manage print systems
• visit branches to assist with technology needs
• maintain asset inventories and procedures
• work with vendors
• participate in the on-call rotation as required.

What we're looking for

Skills & competencies

technical support

level ii support

colorado springs co

wings credit union

hardware support

software support

networking

active directory

microsoft intune

powershell

audiovisual systems

on-call rotation

$29–$33/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) match
• discretionary profit sharing
• health, dental, vision, and life insurance
• short- and long-term disability
• health savings account contribution
• employee assistance program
• paid vacation, sick, floating holidays, volunteer time off, paid holidays, tuition reimbursement, and paid parental leave.

Why this role

Supports audiovisual systems including video walls and conference-room equipment; uses Microsoft Intune, Microsoft Endpoint Configuration Manager, and PowerShell; on-call rotation required.

About the employer

Wings Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.