Customer Service Representative

Job overview

The Customer Service Representative position is onsite at Rapid Response Monitoring’s call center in Syracuse, NY. Compensation is stated at $22.00 per hour, with shift differentials for second, third, and weekend shifts. Rapid Response Monitoring operates a 24/7 monitoring center focused on protecting life and property. The role monitors security systems, fire alarms, and emergency signals, verifies alarm events, and contacts emergency services, clients, or responders. The representative also documents activity, handles inbound and outbound calls, and supports call-center coverage and service goals while responding calmly to urgent situations.

What you'll do

• Monitor security systems, fire alarms, and emergency signals
• verify alarm events and contact appropriate emergency services, clients, or responders
• document alarm activity and actions
• handle inbound and outbound calls about alarm events and account information
• support call-center coverage and service goals.

What we're looking for

Skills & competencies

customer service representative

syracuse ny

rapid response monitoring

alarm monitoring

security systems

emergency response

fire alarms

call center

inbound calls

outbound calls

$22/hour

shift differentials

paid training

medical dental vision 401(k)

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid new-hire training
• medical, dental, and vision coverage
• 401(k)
• paid vacation and sick time
• wellness program and days off
• annual salary increases and performance bonuses
• internal advancement opportunities.

Why this role

The posting requires completion of new-hire operations training and the steps needed to achieve a Department of Defense Secret Clearance.

About the employer

Rapid Response Monitoring is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.