Front Office Manager

Job overview

The Front Office Manager role is onsite in Shreveport, LA, with compensation of $17 per hour. Lotus Hospitality Management’s hotel front office function supports guest service and hotel operations. The manager directs front desk, reservations, guest services, and telephone activities while supervising staff and coordinating with other departments. The role supports hospitality, accurate room and group information, guest issue resolution, and front-office revenue and occupancy goals.

What you'll do

• Train and schedule front-office personnel
• participate in staff selection
• supervise shift workloads and evaluate performance
• maintain department relationships
• ensure accurate room-status information
• resolve guest problems
• maintain group information and requirements
• review credit-limit reports
• work within the front-office budget
• communicate shift information
• enforce cash-handling and credit policies
• conduct staff meetings
• prepare performance reports and revenue and occupancy forecasts
• monitor room revenue, occupancy, high-balance guests, VIP requests, supplies, messages, packages, and mail
• review night-audit reports, logbooks, and guest feedback
• maintain organized records.

What we're looking for

Skills & competencies

front office manager

shreveport la

lotus hospitality management

$17/hr

hotel operations

guest services

front desk

reservations

staff scheduling

revenue and occupancy

guest relations

Work arrangement

• Weekend coverage required

Why this role

Directly supervises front-office personnel and coordinates front desk, reservations, guest services, and telephone areas.

About the employer

Lotus Hospitality Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.