Service Advisor, Full-Time

Job overview

The Service Advisor is an onsite, full-time position in Muscle Shoals, AL. Compensation is not specified. The role serves as the communication link between automotive customers and technicians. The service advisor listens to customer concerns, arranges appropriate repairs, and manages expectations about service delivery. The role supports customer satisfaction by explaining recommended maintenance and repairs and coordinating work so vehicles are repaired correctly and promptly.

What you'll do

• Listen to and understand customer vehicle concerns
• arrange appropriate service and repairs
• set and manage customer and technician expectations
• explain needed repairs and recommended maintenance
• communicate with customers and technicians throughout service delivery.

What we're looking for

Skills & competencies

service advisor

automotive service

customer communication

repair coordination

vehicle maintenance

muscle shoals al

ll shoals

full-time

customer service

dealer experience

ford certification preferred

no on-call

Work arrangement

• Weekend coverage required

Why this role

The posting seeks at least one year of dealer-level or large-facility experience; Ford manufacturer certification is a plus.

About the employer

LL Shoals is hiring for this role. Industry: General Automotive Repair. Sector: 81.