Director of Community Onboarding

Job overview

The Director of Community Onboarding role is onsite in Dallas, TX, with compensation not specified. Hotwire Communications supports community technology projects and services for properties and their stakeholders. The director leads the Community Onboarding team and manages relationships with property stakeholders throughout project delivery. The role oversees launch plans, communication, milestones, and cross-functional coordination through handoff to regional operations; travel up to 60% is required by business needs.

What you'll do

• Develop relationships with property and internal stakeholders
• oversee project-status communication and launch processes
• ensure properties receive support from kickoff through handoff
• guide customer-service decisions and responses to technology inquiries
• maintain visibility at assigned properties
• track milestones and risks using project tools
• coordinate across business partners to address delays
• support team training
• coordinate contract deliverables for hardware and services.

What we're looking for

Skills & competencies

director of community onboarding

team leadership

telecommunications

project delivery

customer service

property stakeholders

dallas tx

hotwire communications

travel up to 60%

weekends

evenings

holidays

401(k) match

paid parental leave

Work arrangement

• Weekend coverage required

Benefits & perks

• Healthcare, dental, and vision plans
• 401(k) match
• paid vacation, sick time, holidays, and volunteer time
• paid parental leave
• employee service discounts
• referral bonuses
• entertainment discounts.

Why this role

Requires flexibility to work weekends, evenings, and holidays and travel up to 60% as business needs require.

About the employer

Hotwire Communications is hiring for this role. Industry: All Other Telecommunications. Sector: 51.