Director of Client Success, Enterprise

Job overview

The Director of Client Success, Enterprise role is listed in Nashville, TN. Compensation is $120,000–$130,000 per year. Office Ally provides cloud-based healthcare administration and revenue cycle management technology to healthcare organizations. The director defines and leads enterprise client success strategy, manages a client success leadership team, and is accountable for retention, growth, and long-term client outcomes. The role brings enterprise customer needs into product and operational decisions and supports effective healthcare claims and revenue cycle workflows.

What you'll do

• Lead and develop senior managers and client success managers
• define onboarding, engagement, health scoring, and success planning approaches
• advise on revenue cycle management, public benefits, patient access, and payer workflows
• partner with product and engineering on HIS and ADT integrations
• oversee enterprise implementation and transformation programs
• collaborate on renewals and expansion
• report on retention, NPS, time-to-value, health scores, and team performance
• represent enterprise customer needs across the organization.

What we're looking for

Skills & competencies

director of client success

enterprise

healthcare technology

revenue cycle management

client retention

his platforms

adt integrations

nashville tn

office ally

$120k–$130k/year

team leadership

product partnership

medical benefits

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage, 401(k) with company match, paid time off, other benefits, and potential performance-based bonuses.

Why this role

Requires a bachelor’s degree or related field, 10+ years of progressive customer success, healthcare IT, or client services experience, and 3+ years in senior leadership managing managers. Requires revenue cycle management expertise and hands-on HIS and ADT interface experience. Benefits described include medical, dental, vision, 401(k) with company match, paid time off, and potential performance-based bonuses.

About the employer

Office Ally is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.