Insurance Customer Service Representative

Job overview

The Insurance Customer Service Representative role is onsite in the Village of Williamsburg, VA. The posting lists a base salary of $45,000 per year. Insurance Protection Solutions is an independent agency serving Hampton Roads and placing coverage in all 50 states, with a focus on education, transparency, and personalized service. The representative supports clients with renewals, policy changes, service requests, and coverage reviews while identifying appropriate cross-sell opportunities. The role helps maintain accurate records and explains coverage options clearly so clients can make informed decisions.

What you'll do

• Respond to service requests and policy questions
• conduct coverage reviews and basic risk assessments
• identify cross-sell and upsell opportunities
• manage policy changes, endorsements, and documentation
• explain coverage options and next steps
• maintain organized, compliant client records.

What we're looking for

Skills & competencies

insurance customer service representative

insurance agency

village of williamsburg va

insurance protection solutions

$45,000 base salary

policy renewals

coverage reviews

policy changes

cross-selling

licensing assistance

monday–friday

client records

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off from day one
• health, dental, vision, and life insurance
• retirement plan
• sign-on bonus
• licensing assistance
• hands-on training
• tuition reimbursement
• paid holidays
• professional development.

Why this role

The posting lists paid time off starting day one, a flexible Monday–Friday schedule, licensing assistance, hands-on training, and a sign-on bonus.

About the employer

Insurance Protection Solutions, INC. is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.