Client Support Desk Analyst — Level 2 Application Support
Compensation
$60k – $75k /yr
Employment type
Full-time
Work setting
On-site
Location
Richmond, VA
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Client Support Desk Analyst — Level 2 Application Support is an onsite, full-time role in Richmond, VA, with compensation of $60,000–$75,000 per year. The role supports defi SOLUTIONS’ auto loan origination and servicing products for lenders.
What you'll do
- Review client configurations and business processes
- analyze, troubleshoot, and resolve complex application issues
- triage cases and set priorities
- identify product-experience improvements
- communicate with internal stakeholders
- escalate urgent requests
- develop or coordinate solutions
- manage cases against service-level agreements
- and support software quality-assurance testing and validation.
What we're looking for
- Skills & competencies
- client support desk analystlevel 2 application supportsaasauto lendingloan servicingsqlservicenow preferredrichmond vadefi solutions$60k–$75k/year
- Work arrangement
- Weekend coverage required
Why this role
This is Level 2 technical application support, not desktop support, hardware repair, password resets, or general IT infrastructure support. Requires 3–5 years of relevant experience, high-volume ticket queue experience, and basic SQL abilities; ServiceNow and loan servicing experience are preferred.
About the employer
defi AUTO LLC is hiring for this role. Industry: Software Publishers. Sector: 51.
Additional details
- Industry sector
- 51
- Industry
- Software Publishers
- Occupation code
- 15-1232.00
You'll be redirected to the employer's application page.
Listing ID: 177d845e-77a9-4ed9-b1a7-23c862e95451