Senior Customer Service Representative

Job overview

The Senior Customer Service Representative role is onsite in Groveland, FL. Compensation is not specified. The role supports Legacy Service Partners, a national provider partnering with local residential HVAC, plumbing, and electrical service brands. The position oversees day-to-day customer service operations, coaches and supports customer service representatives, resolves escalations, monitors service metrics, and improves processes to strengthen customer satisfaction and the customer experience.

What you'll do

• Supervise and support the customer service team
• train, coach, and mentor staff
• conduct team meetings
• resolve complex customer inquiries and escalations
• monitor service metrics and service-level agreements
• develop process-improvement strategies
• serve as a customer contact
• collaborate with sales, marketing, and product development
• maintain customer records in the CRM system.

What we're looking for

Skills & competencies

senior customer service representative

customer service leadership

team coaching

escalation resolution

service metrics

crm

groveland fl

lsp holdco

residential services

training and development

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision packages including fully employer-paid options, 401(k) match, ongoing training, and education stipends.

Why this role

Requires at least five years of customer service experience, including one year in a supervisory or lead role; ServiceTitan experience is preferred.

About the employer

LSP Holdco LLC is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.