Guest Services Agent

Job overview

The Guest Services Agent role is onsite in Muskegon, MI. Compensation is not specified. Parkland Hospitality’s Guest Services department provides the first impression for hotel guests and supports a quality guest experience. The agent handles front desk and guest account activities, including reservations, check-in and check-out, payments, and questions about hotel services and the surrounding area. The role also follows up on guest requests and reports property issues to the appropriate staff.

What you'll do

• Transmit and receive telephone messages
• make and confirm reservations
• greet, register, and assign rooms
• check guests in and out
• process payments and post charges
• maintain room availability and guest account records
• answer questions about hotel services and local activities
• distribute mail and packages
• protect guest privacy
• report maintenance, cleaning, security, or safety issues
• follow up on guest requests.

What we're looking for

Skills & competencies

guest services agent

muskegon mi

parkland hospitality

hotel front desk

reservations

guest check-in

guest check-out

guest accounts

customer service

concierge services

hospitality

Work arrangement

• Weekend coverage required

Why this role

May perform guest room tours, concierge services, and special guest requests.

About the employer

Parkland Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.