Director, Business Operations - Customer Success
Compensation
$175k-$250k/yr
Employment type
Full-time
Work setting
On-site
Location
[object Object]
Schedule
Day shift
Posted
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Job overview
The Director, Business Operations - Customer Success is a remote role based in the United States. The salary range is $175,000 to $250,000 per year. This role supports the global Customer Success organization, focusing on Support, Technical Success, and Professional Services. The role exists to establish and lead a new Business Operations function, defining the operating model and business rhythms necessary to support a growing post-sales organization. The Director drives operational rigor across resource management, planning, and executive business reviews to ensure high-quality execution.
What you'll do
- Establish and lead the Business Operations function
- own operating cadence including QBRs and AOP
- partner with Finance on resource and P&L management
- drive headcount planning
- build KPIs and dashboards
- operationalize performance insights.
What we're looking for
- Skills & competencies
- full-timeday shiftremotecustomer successbusiness operationssaasp&l managementkpisplanningunited states$175k-$250k/yrno on-callno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Various health plans, vacation and sick time, parental leave, retirement options, education reimbursement.
Why this role
Requires 8+ years of experience in Business Operations within post-sales functions; experience with AI tools and automation.
About the employer
Zscaler is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Administrative Management and General Management Consulting Services
- Occupation code
- 11-1021.00
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Listing ID: 16c75c7a-4426-4358-b9c6-b7715b05997d