Customer Experience Specialist – Avis First

Job overview

The Customer Experience Specialist – Avis First role is an onsite, full-time position in Honolulu, HI. Pay is $19.50 per hour, with an incentive program offering up to an additional $5 per hour for exceptional customer service. Avis Budget Group describes its work as advancing transportation through customer-focused solutions. The specialist provides personalized service to Avis First customers, coordinating vehicle delivery and collection and communicating logistics. The role helps create a smooth rental experience through customer greetings, vehicle handoffs, and assistance with luggage and vehicle orientation.

What you'll do

• Coordinate vehicle delivery and collection
• communicate with customers by phone, text, email, and app about logistics and meeting locations
• greet customers
• open vehicle doors and assist with luggage
• explain rental vehicle features
• coordinate timely delivery and collection with team members and management.

What we're looking for

Skills & competencies

customer experience specialist

avis first

premium customer service

vehicle delivery

vehicle collection

honolulu hi

avis budget group

$19.50/hour

up to $5/hour incentive

on-the-job training

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• On-the-job training
• paid time off
• medical, dental, and other insurance
• flexible spending account opportunity
• 401(k) retirement benefits
• employee discounts.

Why this role

Onsite role; requires flexibility for varied hours, including evenings, weekends, and holidays; outdoor work in all weather conditions.

About the employer

Avis Budget Group is hiring for this role. Industry: Passenger Car Rental. Sector: 53.