Customer Service Team Lead – Botox Therapeutics, U.S. Specialty Eye Care

Job overview

The Customer Service Team Lead – Botox Therapeutics, U.S. Specialty Eye Care role is listed in Austin, TX; the posting does not specify a work arrangement or numeric compensation. The role supports customer operations serving AbbVie customers and sales representatives. The team lead serves as a primary escalation contact, monitors service queues and daily open orders, and coordinates with managers and other departments. The work helps resolve customer issues, maintain service processes, and support team performance through reporting, knowledge resources, and coaching.

What you'll do

• Handle team escalations before supervisor or manager involvement
• monitor returns, inquiries, and email and phone queues
• coordinate issue escalation
• lead assigned projects
• prepare reports and analyze metrics
• maintain Salesforce Knowledge Articles with Training & Quality
• support team members
• process daily open orders
• support quarterly consignment audits.

What we're looking for

Skills & competencies

customer service team lead

botox therapeutics

u.s. specialty eye care

customer operations

escalation management

salesforce

sap

open order processing

austin tx

allergan aesthetics

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off
• medical, dental, and vision insurance
• 401(k) for eligible employees
• short-term incentive program eligibility.

Why this role

Requires at least four years of customer service or sales support experience; SAP, Salesforce, and MS Office experience; prior leadership experience or demonstrated ability to lead.

About the employer

Allergan Aesthetics is hiring for this role. Industry: Pharmaceutical Preparation Manufacturing. Sector: 32.