Information Technology Technician, Level 1

Job overview

The Information Technology Technician, Level 1 role is onsite in Casper, WY. Compensation is not specified. The technician reports to the Director of IT and works alongside Gaming Field Technicians, Operations, and Tier 2 IT Technicians. The role provides initial technical support, resolving foundational hardware, software, and networking issues and escalating complex problems. It helps maintain reliable user access and equipment through ticket handling, account support, workstation setup, and clear documentation.

What you'll do

• Answer and triage support requests by phone, chat, or ticketing system
• troubleshoot standard computers, mobile devices, printers, and software
• assist with account creation, password resets, and access permissions
• set up workstations and peripherals
• address basic LAN, Wi-Fi, and VPN issues
• document solutions and contribute knowledge-base articles
• follow safety and IT security practices.

What we're looking for

Skills & competencies

it technician

level 1 support

help desk

hardware troubleshooting

software support

networking

casper wy

wyoming downs

active directory

microsoft 365

ticketing systems

gaming license

weekend shifts may be scheduled

Work arrangement

• Weekend coverage required

Why this role

Entry-level support role with opportunities to learn and grow into higher-tier technical roles.

About the employer

WYOMING DOWNS, LLC is hiring for this role. Industry: Other Gambling Industries. Sector: 71.