Child Support Call Center Agent

Job overview

The Child Support Call Center Agent is an onsite role based in Pennsylvania, United States, with a pay rate of $16.50 to $17.00 per year. This position supports the New Jersey Department of Human Services Office of Child Support by managing inbound inquiries and providing accurate account information. The role exists to ensure high-quality customer service by addressing inquiries, resolving account issues, and maintaining accurate documentation. The agent contributes to the team's goals by effectively communicating resolution options and assisting customers with available services and resources.

What you'll do

• Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
• Answers questions on various issues such as child support payments history and account histories.
• Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gathers information, research/resolves inquiries, and appropriately documents customer calls.
• Ability to read and interpret documents on file.
• Understand and retain a large amount of information.
• Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly.
• Review the customer needs and inform customers of services and resources available to them.

What we're looking for

Skills & competencies

full-time

day shift

pennsylvania pa

call center

customer service

inbound

child support

no on-call

no travel

conduent

$16.50-$17.00/yr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, paid time off, paid holidays, paid training, career growth opportunities.

Why this role

Bilingual English & Spanish pay differential available.

About the employer

Conduent State & Local Solutions, Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.