IT User Support Analyst

Job overview

The IT User Support Analyst role is onsite in Menlo Park, CA, at a global law firm’s Silicon Valley office. Compensation is not specified. The client is a global law firm with approximately 850 lawyers and 17 locations. The analyst provides second-level support for escalated hardware and software issues and helps keep office technology and collaboration tools working for legal teams. The role also supports technology deployments, videoconferences, equipment setup, and user training as needed.

What you'll do

• Provide second-level support for escalated hardware and software issues
• gather information and escalate issues to analysts, programmers, operations, or engineers
• support videoconference checks and multi-location meetings
• assist with new-hire training
• image computers, configure IP phones, and install or move printers
• install routine firmware updates
• maintain hardware inventory and asset tags.

What we're looking for

Skills & competencies

it user support analyst

menlo park ca

consultative search group

law firm it

second-level support

hardware troubleshooting

software support

microsoft 365

windows 11

active directory

zoom and teams

after-hours projects

Work arrangement

• Weekend coverage required

Why this role

The posting seeks at least five years of software and hardware experience and lists technologies including Microsoft 365, Windows 11, Active Directory, Zoom, Teams, Cisco IP phones, and document management systems.

About the employer

Consultative Search Group is hiring for this role. Industry: Offices of Lawyers. Sector: 54.