Customer Service Associate (Temporary)

Job overview

The Customer Service Associate (Temporary) role is listed in Montgomery, AL, and the description requires a quiet home workspace while the listing identifies the arrangement as onsite. Compensation is not specified in the listing. The role supports students, faculty, and staff at higher education and K–12 institutions as part of Encoura’s mission to connect students and institutions.

What you'll do

• Handle high-volume inbound calls and support customers by voice and chat using Amazon Connect and Connect Assistant
• follow call flows, resolve issues, document interactions, manage follow-ups, and escalate complex issues. Participate in training and continuous improvement, and work assigned shifts that may include weekends and holidays.

What we're looking for

Skills & competencies

customer service

inbound calls

voice and chat support

amazon connect

connect assistant

higher education

k–12

temporary assignment

40 hours per week

weekend and holiday shifts

montgomery al

encoura

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and ongoing support
• temporary full-time position does not qualify for health benefits.

Why this role

Paid training and ongoing support; temporary assignment typically lasting 8–12 weeks, potentially as short as 4 weeks or extended based on business needs.

About the employer

Encoura is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.