Client Service Associate

Job overview

The Client Service Associate role is onsite in Marietta, GA; compensation is not specified. The associate serves as a welcoming point of contact for visitors to Jackson Hewitt offices and supports client engagement. The role helps create a positive client experience by managing appointment confirmations and follow-ups, sharing marketing materials, and keeping clients informed and engaged while they wait. It also provides an entry point to learn customer-focused service and tax-related skills.

What you'll do

• Welcome office visitors, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.
• Use basic computer skills and troubleshoot as needed.

What we're looking for

Skills & competencies

client service associate

customer service

client relationships

appointment confirmation

client follow-up

office support

marketing materials

marietta ga

jackson hewitt

tax training

Work arrangement

• Weekend coverage required

Benefits & perks

• Corporate discount program, advancement opportunities, free tax preparation training and PTIN registration, continuing tax education, Enrolled Agent materials and testing reimbursement, and discounted Friends and Family tax returns.

Why this role

No matter the work background or experience level, applicants are welcome; prior customer service or sales experience is preferred but not required.

About the employer

Jackson Hewitt - 3497 is hiring for this role. Industry: Tax Preparation Services. Sector: 54.