Security Surveillance Operator | CCTV Monitoring & Dispatch

Job overview

The Security Surveillance Operator | CCTV Monitoring & Dispatch role is an onsite position located in San Jose, CA. Compensation is not specified in the listing, and this role supports the Global Security Operations Center (GSOC) team in safeguarding assets and people. The role exists to maintain a secure environment by monitoring systems, investigating alarms, and coordinating responses to incidents. The operator contributes to the team by providing safety support, conducting risk reviews, and maintaining accurate incident documentation.

What you'll do

• Monitor alarms, video surveillance systems, and AI-assisted detection platforms to identify, validate, and triage security events in real time.
• Perform advanced CCTV monitoring, multi-camera sweeps, and live tracking to proactively identify suspicious activity, safety concerns, or system irregularities.
• Conduct archival video review and compile investigative video packages to support incident reviews, audits, and stakeholder requests.
• Receive, evaluate, and respond to emergency and non-emergency calls from employees, vendors, field guards, and law enforcement, using clear and professional communication.
• Coordinate multi-channel dispatch operations via radio, telephone, and digital communication tools, ensuring accurate, timely direction to the field.
• Maintain detailed and accurate incident logs, summaries, and alarm classifications in accordance with AVERT documentation standards and quality metrics.

What we're looking for

Skills & competencies

full-time

day shift

san jose ca

securitas

security surveillance operator

onsite

no on-call

background check required

drug test required

customer service

Work arrangement

• Weekend coverage required

Benefits & perks

• Retirement plan, Employer-provided medical and dental coverage, Company-paid life insurance, Voluntary life and disability insurance, Employee assistance plan, Securitas Saves discount program, Paid holidays, Paid time away from work

About the employer

Securitas is hiring for this role. Industry: Security Systems Services (except Locksmiths). Sector: 56.