Bilingual Call Center Representative — Customer Retention

Job overview

The Bilingual Call Center Representative — Customer Retention role is onsite at EchoStar's El Paso, TX facility. Estimated on-target earnings are $70,000, including hourly base pay and estimated commission; top earners may earn $100,000 or more in total annual compensation. EchoStar describes the El Paso hub as a customer retention operation serving existing DISH TV customers. The representative handles inbound calls from customers considering cancellation, identifies their concerns, and presents tailored retention solutions. The role also cross-sells wireless and broadband products, uses de-escalation and persuasion skills, and works through back-to-back calls.

What you'll do

• Handle inbound calls from existing DISH TV customers
• de-escalate difficult interactions
• identify reasons customers may cancel
• present tailored solutions to retain customers
• cross-sell wireless and broadband products
• persist through customer objections
• reset between calls and maintain focus.

What we're looking for

Skills & competencies

bilingual call center representative

customer retention

el paso tx

echostar

inbound calls

dish tv

wireless and broadband

uncapped commission

$70,000+ ote

$100,000+ top earnings

paid training

career growth

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training and time off
• medical, dental, and vision packages
• 401(k) with company match
• employee stock purchasing program
• tuition reimbursement
• complimentary DISH TV service and discounts on Sling TV and Boost Mobile.

Why this role

The posting states no experience is necessary and provides paid training. Base pay starts at $15.75 per hour with uncapped commission; listed on-target earnings are estimated at $70,000+, with top earners at $100,000+ annually.

About the employer

EchoStar is hiring for this role. Industry: Wired Telecommunications Carriers. Sector: 51.