Customer Success Representative

Job overview

The Customer Success Representative role supports Astronics’ Aerospace and Defense team; the posting does not specify a city or work arrangement. Compensation is not specified. The role maintains customer communication with aerospace customers including Boeing, Airbus, and Embraer. The representative processes customer orders and coordinates with internal teams to support accurate, timely fulfillment. By resolving inquiries and communicating order status, the role helps maintain customer service and coordinate responses to quality or engineering issues.

What you'll do

• Enter written customer and sales-team orders into the ERP system
• maintain accurate pricing and ship dates
• communicate unit prices, shipping dates, and delays
• coordinate with engineering, planning, warehouse, and production
• serve as liaison on quality issues and engineering changes
• prepare management reports
• prioritize and respond to customer questions and service issues.

What we're looking for

Skills & competencies

customer success representative

aerospace and defense

customer orders

erp

order processing

customer communication

boeing

airbus

embraer

astronics

Work arrangement

• Weekend coverage required

Why this role

Customer-facing order and issue coordination for aerospace customers including Boeing, Airbus, and Embraer.

About the employer

Astronics is hiring for this role. Industry: Other Aircraft Parts and Auxiliary Equipment Manufacturing. Sector: 33.