Licensed Bilingual Insurance Customer Service Agent

Job overview

The Licensed Bilingual Insurance Customer Service Agent role is onsite in Grand Prairie, TX, with an annual salary range of $30,000–$45,000. DRH Insurance Group emphasizes long-term client relationships through personalized insurance guidance. The agent helps policyholders understand coverage, options, and billing while resolving service issues and processing policy changes. The role supports the agency’s client relationships through clear bilingual communication and timely follow-up with customers and licensed agents.

What you'll do

• Address policyholder questions and concerns
• explain policies, coverage options, and billing
• process policy updates, endorsements, and cancellations
• resolve customer issues and complaints
• manage incoming calls and emails
• assist licensed agents with administrative support and client follow-up.

What we're looking for

Skills & competencies

licensed insurance agent

bilingual spanish-english

customer service

property and casualty

policyholder support

grand prairie tx

drh insurance group

$30k–$45k

texas insurance license

monday–friday

health and dental insurance

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and disability insurance
• paid time off and holidays
• training, career growth, and monthly bonus opportunities.

Why this role

Active Texas Property and Casualty Insurance License and Spanish-English fluency, verbal and written, required; Monday–Friday schedule stated; monthly bonus opportunities listed.

About the employer

DRH Insurance Group is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.