Client Care Coordinator – Mortgage Loan Processing

Job overview

The Client Care Coordinator – Mortgage Loan Processing role is in-office in Dublin, OH. Compensation is not specified; the posting describes it as competitive. The role supports a team specializing in the Lifestyle Home Loan, designed for homebuyers age 62 and older. The coordinator guides clients from application through closing by organizing documentation, coordinating with borrowers and lending partners, sharing progress updates, and monitoring deadlines. This work helps keep loan files accurate and closings on schedule while supporting a consistent client experience.

What you'll do

• Guide clients through each stage of the loan process
• collect and organize required documentation
• coordinate with borrowers, loan officers, builders, Realtors, title companies, and underwriting
• provide regular loan status updates
• monitor deadlines and proactively address issues to keep closings on schedule.

What we're looking for

Skills & competencies

client care coordinator

mortgage

loan processing

client service

documentation

closing coordination

dublin oh

mutual of omaha mortgage

in-office

full-time

401(k) match

medical and dental coverage

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid sick time
• nine paid holidays and one floating cultural celebration day
• medical plans
• dental and vision coverage
• company-paid life insurance
• optional life insurance
• FSA
• pet insurance
• 401(k) with employer match
• free legal services
• employee loan program.

Why this role

Mortgage, banking, title, or real estate experience is helpful but not required; the employer is willing to train. The posting lists paid sick time, paid holidays, medical, dental, vision, life insurance, 401(k) match, free legal services, and an employee loan program.

About the employer

Mutual of Omaha Mortgage is hiring for this role. Industry: Mortgage and Nonmortgage Loan Brokers. Sector: 52.