Customer Support Specialist
Compensation
$50k/yr
Employment type
Full-time
Work setting
On-site
Location
Augusta, ME
Schedule
Day shift
Posted
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Job overview
The Customer Support Specialist is a remote role based in Augusta, ME, with a starting salary of $50,000 per year. This position supports OEM and Industrial customers at GCG. The role exists to manage day-to-day customer orders, coordinate with internal teams on production and delivery, and resolve issues to ensure an exceptional customer experience.
What you'll do
- Process customer orders
- support account managers
- coordinate order changes
- manage complaints and RMAs
- maintain customer records
- partner with operations and supply chain teams.
What we're looking for
- Skills & competencies
- full-timeday shiftaugusta mecustomer supportsales supportmanufacturingremote$50k/yrgcgorder management
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k) with match, life/disability insurance, PTO, paid parental leave, EAP.
Why this role
Requires 3+ years of customer service experience; ERP system experience preferred.
About the employer
GCG is hiring for this role. Industry: Other Business Service Centers (including Copy Shops). Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Other Business Service Centers (including Copy Shops)
- Occupation code
- 43-4151.00
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Listing ID: 15cf20a0-0670-4ffa-9005-e32534f4d097