Guest Service Representative — Hotel Front Office

Job overview

The Guest Service Representative role is onsite in Frederick, MD. Compensation is not specified. Hilton Garden Inn - Frederick is a hospitality property where the front office team supports guests throughout their stay. The representative handles front-office interactions that help guests check in and out, obtain local information, resolve concerns, and complete payments. Accurate records and coordination with colleagues support an efficient, courteous guest experience.

What you'll do

• Check guests in and out
• handle guest inquiries and provide local-area information
• assist with complaints and issues
• process payments and maintain accurate records
• collaborate with team members to support guest satisfaction.

What we're looking for

Skills & competencies

guest service representative

hotel front office

guest check-in

guest check-out

customer service

frederick md

hilton garden inn

newport hospitality

full-time

onsite

guest relations

payment processing

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• paid time off including vacation, sick leave, and holidays
• 401(k) retirement plan
• DailyPay access to earned wages
• special team-member hotel rates.

Why this role

The posting lists health, dental, and vision insurance; paid time off; a 401(k) plan; DailyPay; and special team-member hotel rates.

About the employer

Hilton Garden Inn - Frederick is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.