Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Pleasanton, CA. Compensation is not specified. The listing describes customer support work focused on product and service information and issue resolution. The representative helps customers obtain information, resolve problems, and maintain accurate account records. The role supports customer satisfaction and team performance through clear communication, careful documentation, and follow-through.

What you'll do

• Provide product and service information
• answer customer questions
• open and update customer accounts
• clarify complaints and determine solutions
• process customer adjustments
• recommend potential products or services based on customer needs
• prepare reports from customer information
• contribute to team efforts.

What we're looking for

Skills & competencies

customer service representative

customer support

product knowledge

account records

problem solving

phone skills

documentation

pleasanton ca

full-time

customer relationships

conflict resolution

quality focus

Work arrangement

• Weekend coverage required

Why this role

A university or college degree is described as an asset; familiarity with office software and phone systems is a plus. Previous experience is preferred.

About the employer

Sales Demo Master Client - WFN4.0 is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.