Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Dover, DE
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager role is a remote position based in Dover, DE, with a salary range of $75,000 - $100,000 per year. This role supports Cleo's customer success organization. This role exists to manage a portfolio of accounts across the full customer lifecycle. The manager contributes to the team by driving retention, expansion, and value realization for Cleo's clients.
What you'll do
- Manage a portfolio of 30+ accounts.
- Conduct regular meetings and Quarterly Business Reviews.
- Build deep customer relationships.
- Own GRR and NRR outcomes.
- Identify upsell and cross-sell opportunities.
What we're looking for
- Skills & competencies
- full-timeday shiftdover decleocustomer successsaasaccount managementretentionexpansionremoteno on-call
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, dental, vision, 401k match, flexible PTO, and paid parental leave.
Why this role
Requires 5+ years of experience in SaaS customer success or account management.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2021.00
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Listing ID: 15878a52-d115-4f3f-bb9f-ed6886af7a81