Customer Care Specialist I
Compensation
From $18 /hr
Employment type
Full-time
Work setting
On-site
Location
Daleville, IN
Schedule
Day shift
Posted
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Job overview
The Customer Care Specialist I role is onsite in Daleville, IN, with pay of $18 per hour. Compensation also includes base pay plus bonuses. First Merchants Bank aims to enhance the financial wellness of the communities it serves. This role responds to customer calls, answers questions, helps resolve concerns, reviews accounts, and guides callers through the bank’s products and services. It also supports referrals and sales initiatives while contributing to a responsive customer experience.
What you'll do
- Handle customer calls and answer questions
- de-escalate concerns
- guide callers through troubleshooting and the company site or services
- review accounts and provide updates
- collaborate to improve service
- identify cross-selling and referral opportunities
- recommend prompted products and services.
What we're looking for
- Skills & competencies
- customer carecustomer servicebankingcall centerfull-timedaleville infirst merchants bankaccount supportcustomer callscross-sellingreferrals
- Work arrangement
- Weekend coverage required
Benefits & perks
- Base pay plus bonuses, medical, dental and vision insurance, 401(k), health savings and flexible spending accounts, vacation and sick time, paid holidays, paid parental leave, and tuition reimbursement.
Why this role
Base pay plus bonuses; medical, dental, and vision insurance; 401(k); paid parental leave; tuition reimbursement.
About the employer
First Merchants Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Commercial Banking
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 15869fbe-e566-4ea6-bd3e-aaccfa64b8b0